News & Events

KAST Members Can Now Send Feedback Directly to the CEO

We believe the best products come from honest conversations with the people who use them every day.

That’s why we’re happy to share that our CEO, Raagulan Pathy, has opened a direct line of feedback for KAST members. In a post on X, Raagulan announced that you can now email him directly at ceo@kast.xyz.

The goal is simple: bring you closer to the people building KAST, keep feedback transparent, and make sure your experience still feels personal as we grow.

As Raagulan said:

“We are removing all layers between our customers and myself, by setting up a direct line.”

Why This Direct Line Matters

KAST is growing fast, with more users, more product options, more partners, and more payment flows across fiat and stablecoins.

That growth helps us build more for our members. However, it also means we have to work harder to keep the experience clear, human, and easy to use.

Raagulan opened this direct line because scaling should never mean losing the one-to-one connection with members.

As he wrote on X:

“One of the challenges of scaling, is losing that direct contact with users and layers coming in between.”

We want you to feel heard when something works well, when something feels off, or when you have an idea that could make KAST better.

KAST Should Always Feel Human

KAST was not built to feel cold, distant, or robotic.

We’re building for people who live, work, earn, spend, and move money globally. That experience should come with real support, real listening, and a clear path to reach us when it matters.

Raagulan said it clearly:

“I never wanted us to ever feel like a bank or fintech, without that real human touch.”

We take that seriously. As we add more fiat product options, partners, and compliance layers, we also want to make sure you never feel lost inside the process.

Or, as Raagulan put it:

“But our problems, should never become customers problems.”

How to Send Feedback to Raagulan

You can now email ceo@kast.xyz to share feedback, escalate an issue, or send product ideas.

You can write about what you like, what frustrates you, what should work better, or what you want us to build next.

For account-related issues, please include your name and the email or phone number linked to your KAST account. This helps us identify the account and create a secure way to continue the conversation in app.

This direct line is part of a simple promise: as KAST grows, we want to stay close to the people who matter most.

Our community.

     

Disclaimer: This content is for general informational purposes only and does not constitute investment, legal, tax, or financial advice. Digital assets involve high risk and may result in total loss. Please do your own research and consult professional advisors before making any decisions. Read full disclaimer here.

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KAST Adds In-App Affiliate Sign-Up and Portal Access

You’ve probably talked about KAST without even thinking about it. Maybe someone asked how you receive USD from abroad. Maybe they were curious how you actually spend stablecoins in daily life. Maybe you dropped your referral link in a group chat and moved on.But you never really know what happens next.Now you can turn those casual conversations into something structured and measurable — without creating a separate account or searching for signup pages. You can apply to the KAST Affiliate Program directly inside the app.There are no extra logins, no separate platforms to manage, and no added friction. It starts exactly where you already are.Why Apply Inside The App?Most affiliate programs sit outside the product experience. You usually have to search for the right signup page, create a separate login, manually connect your referral code, and then switch between different dashboards just to keep track of everything. It often feels disconnected from the product you’re actually using.With KAST, the process starts inside the app. You simply go to Home → Refer → Become an Affiliate.Because it’s built into your existing account, your email stays aligned, your referral code remains the same, and your identity is already verified. There’s no need to recreate information or manage a separate profile.Keeping everything in one place reduces friction, minimizes back-and-forth during review, and makes the whole process more straightforward.How The Application Process WorksStep 1: Apply From The AppOpen your KAST app and go to:Home → Refer → Become an AffiliateThen:Tap ReferTap Become an Affiliate (top corner)The application form opens in your browser.It’s short and focused. You’ll be asked for:Your affiliate code (from the app)Name, phone number, and KAST emailPrevious affiliate experience (if any)Optional links (Telegram, LinkedIn, etc.)Your main channels and audience countriesA short note about how you plan to promote KASTSubmit the form. That’s it.Step 2: Get Access To The PortalAfter internal review, approved applicants receive access to the Affiliate Portal.From there, you can:Track referrals in real timeMonitor rewardsSee which content drives resultsOptimize how you promote KASTYou don’t need to change how you share. You just gain visibility into performance.See what actually drives sign-upsImagine you run a Telegram group about digital payments and crypto tools.Members often ask:How do you receive USD from clients?How do you spend stablecoins locally?How does the KAST Card work in daily life?You’ve been sharing your referral link casually. Some people sign up — but you don’t know how many, or why.After applying through the app and getting approved, that changes.Now you can see:Which posts generate sign-upsWhich use cases resonate mostWhether your audience responds more to the KAST Card or Local PayoutsInstead of guessing, you have data.Instead of casually sharing, you’re running something structured.How This Fits Into the KAST EcosystemMost affiliates promote what they already use. In practice, that means they talk about real things they do in KAST. For example, they receive USD into their KAST Global USD account, hold stablecoins like USDC, and spend globally with the KAST Card. They also use local payouts to convert funds into local currency when they need to.When your content reflects real usage, referrals feel natural. You are not pushing a product. Instead, you are showing how you use KAST in daily life. People understand the value because they see it in context.The Affiliate Program simply adds tracking and structure to what you already do inside KAST.What It CostsThere is no fee to apply.If approved, commissions and rewards are visible inside the Affiliate Portal.Eligibility criteria, reward structures, and approval timelines may change and are subject to internal review.Quick Checklist Before You ApplyYou actively use KASTYou have an audience (community, social media, newsletter, etc.)You can explain real use cases clearlyYou’re willing to promote responsiblyIf that sounds like you, the process takes just a few minutes.Ready To Apply?Open the KAST app and go to:Home → Refer → Become an AffiliateOr learn more at:https://www.kast.xyz/affiliateStart in the app.Apply in minutes.Track everything in one place.
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If you have a media enquiry, please get in touch with us at media@kast.xyz. For customer questions, please use support@kastcard.com.

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